FREQUENTLY ASKED QUESTIONS
Do you have any templates available for your products?
Yes, you can download them from the description section of each product page.
Do you offer a design & layout service?
Yes we do, some products have this as an option on the product page itself. Products such as Flyers and Brochures may not have this option, you can request the service by calling or emailing across your requirements, design and layout fees are charged at £65 per hour.
How do I upload my own artwork?
If you selected “Upload Own Artwork” for your product you will be taken to an upload box once you have checked out. You can drag and drop your file onto the upload box. Please note that you are fully responsible to make sure that your document is set up correctly as your file will not be checked before printing.
How do I send you my photos/images for use in my design?
If you selected that you would like us to design your artwork, after checkout you will see a box that will allow you to upload up to 10 items. If your files fail to upload you can send them via WeTransfer.com to firstname.lastname@example.org
CAN I SEE THE DESIGN YOU HAVE MADE BEFORE IT IS PRINTED?
Yes of course, once we have created a design for you we will email you a proof copy. You have the opportunity at this point to proof read and ask for any alterations to be made. There is a limit of 3 alteration requests per design, after this additional charges may apply. If you are happy with the proof all you need to do is reply to the email with “That’s great, please print!” until we receive confirmation that you are happy via email your order will not be processed.
Do you offer bulk discounts on personalised mugs?
We offer a “Merchandise” mug package of 36 mugs. By buying in bulk you not only receive a discount for a box but also have additional colour options such as Fluro’s. Check them out here: Merchandise Mugs
I can't find the print product i would like to buy, do you do it?
The website only launched on the 7th September 2017, we have a lot of products available which will slowly be added to. If you cannot see the product you want please call or email us as we probably can print what you need.
How long does production & delivery take?
Most items are produced and shipped within 5-7 working days. This may vary dependent on product and current workload. Allow up to 14 days for delivery.
How do I send you my products to photograph for e-commerce?
Upon request and payment for agreed packshots we will give you details of where you should send your products to and where to pick up your products from.
My products are quite bulky, can you come to me to photograph them instead?
Yes we can, there will be additional fees for transportation of our equipment and rig/de-rigging. This may require the addition of an assistant.
Can I sit and watch you photograph the products?
Our current set-up is not suitable for more than the photographer to be in the studio. If this is important for you then we suggest that we hire a larger studio for the day instead.
Where do you photograph headshots?
We come to your office to photograph headshots. It doesn’t take up much room and means that your staff do not have to leave work to visit a studio.