FREQUENTLY ASKED QUESTIONS
Do you offer hosting?
We use to offer hosting but have found that it is more flexible to set new clients up with a preferred hosting partner so you are in control of this and can easily expand as your company expands. We offer retainer contracts if you would like us to manage and keep this updated for you, the hosting provider also provide your email addresses.
Does you website in a day service really only take one day?
Yes it does, kind of… there is a lot of information gathering and set up we do before the main day. On the day itself we make ourselves available to work through the build and any necessary changes so you are ready to launch the next morning.
I need flyers and business cards too, can you help?
Yes we can, we can build the cost of the design into the printing costs often resulting in better pricing than investing in a graphic designer and a printing company separately.
I've had product photos taken before but they haven't been usable for what we need, what makes you different?
Before we even think of taking a photo we want to know where and how you will use them. Are they for e-commerce product photos, are they for the thin letterbox hero image on the homepage of your site, are they to be used on a vertical flier? We always plan, sketch and shoot our photos for the specific design space they will occupy, meaning you always have the perfect image for the intent!
CAN I SEE THE DESIGN YOU HAVE MADE BEFORE IT IS PRINTED?
Yes of course, once we have created a design for you we will email you a proof copy. You have the opportunity at this point to proof read and ask for any alterations to be made. There is a limit of 3 alteration requests per design, after this additional charges may apply. If you are happy with the proof all you need to do is reply to the email with “That’s great, please print!” until we receive confirmation that you are happy via email your order will not be processed.
I need help with social media, can you help with this too?
Yes we can, once we have an understanding of your brand we can help plan, shoot, edit and publish social media content for you. We recommend signing up to a retainer contract to make sure that you are producing regular and relevant content for your target audience.
I can't find the print product i would like to buy, do you do it?
The website only launched on the 7th September 2017, we have a lot of products available which will slowly be added to. If you cannot see the product you want please call or email us as we probably can print what you need.
How long does production & delivery take?
Most items are produced and shipped within 5-7 working days. This may vary dependent on product and current workload. Allow up to 14 days for delivery.
How do I send you my products to photograph for e-commerce?
Upon request and payment for agreed packshots we will give you details of where you should send your products to and where to pick up your products from.
My products are quite bulky, can you come to me to photograph them instead?
Yes we can, there will be additional fees for transportation of our equipment and rig/de-rigging. This may require the addition of an assistant.
Can I sit and watch you photograph the products?
Our current set-up is not suitable for more than the photographer to be in the studio. If this is important for you then we suggest that we hire a larger studio for the day instead.
Where do you photograph headshots?
We come to your office to photograph headshots. It doesn’t take up much room and means that your staff do not have to leave work to visit a studio.